Legal
Refund policy
If StoreLenz is not right for you, you can have your money back. This page says how.
Draft written on . It does not take effect until the date we publish here.
1. The 14-day refund
You can ask for a full refund within 14 days of any payment, for a monthly or a yearly plan. You get the whole amount back.
2. How to ask
Email us at info@pintoflow.com, or contact Paddle, our payment provider, at paddle.net. Tell us which payment you want refunded.
The money goes back to the card or account you paid with. Your bank may take a few days to show it.
3. Who handles payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
4. Cancelling
You can cancel at any time from your account. Your plan keeps working until the end of the period you have paid for, and you are not charged again.
5. Who we are
StoreLenz is run by Belchior Pinto, Unipessoal Lda, a company registered in Portugal with company registration number 516482696.